Refund policy

Online & In-Store Purchases

We are sorry that it didn’t work out. You have 30 days from the date of purchase to return the item for a full refund, in-store credit, or you could exchange it for something else.  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unaltered, and in its original packaging. Precious metal bullion is NOT eligible for return. 

Online Sales

You have 30 days to return an online purchase to our store or by shipping it back to us. Please inspect your online purchase upon arrival and immediately report any discrepancies to us. To start a return, contact us at sales@maine.gold. If your return is accepted, you must ship the item(s) with insurance via FedEx, UPS, or USPS to: MGS Dept.98, 220 Maine Mall Road, Suite 4, South Portland, Maine 04106. We are not responsible for items lost during the shipping process. Items sent back to us without first requesting a return will not be accepted.

Contact us for any return questions at sales@maine.gold.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items

Certain types of items cannot be returned such as special orders, customized items, or items that have been resized or altered in any way. 

Unfortunately, we cannot accept returns on sale items, gift cards, and precious metal bullion.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. If your return is not approved we will return the item to you.

Please remember it can take some time for your bank or credit card company to process and post the refund.